Touchpoint management for city brands

City brand becomes tangible – at every point of contact

The challenge

Making urban identity visible

Cities are facing huge upheavals: Vacancy, digital disruption, climate change, new mobility. But real transformation can only succeed if people identify with their city – if they understand what it stands for.

A city’s brand is created in the mind – and in the sum of all experiences with it.
This is exactly where we come in.

The solution

Clever control of touchpoints

We offer innovative touchpoint management for city brands that intelligently links place brand strategy, urban development and stakeholder communication.

Together with cities, we develop a strategic approach that makes the brand not just visible, but tangible – at every moment, in every place, for every target group.

How and where can identity be brought to life in urban spaces?

Our approach:
Combines the best of two worlds

The Stadtmanufaktur competencies:

  • Deep understanding of the city as a social, cultural and political living space

  • Strategic, people-centered stakeholder management

  • Experience in urban development, citizen participation, inner city processes

The Brandmeyer competencies:

  • Leading expertise in place brand strategy, design and success monitoring

  • In-depth psychological methods, qualitative & quantitative market research

  • Tools & frameworks for effective brand communication

What we deliver

Touchpoint mapping

Which contact points shape the perception of your city? We record, analyze and prioritize them.

Place brand strategy with attitude

Development of an urban brand profile with high identification power and strategic sustainability.

Stakeholder centricity

Involvement of citizens, companies, administration & cultural actors – analog and digital.

Toolset for control & performance measurement

Key figures, feedback loops, dashboards – for continuous brand management.

Pilot projects & live operation

We accompany you from analysis to implementation and make your city brand measurably successful.

Our implementation

Individual and specific

Your brand is alive. But is it experienced?

Let’s work together to leverage the potential of your city brand – and bring it to life at all touchpoints.

For whom is this interesting?

  • Cities & municipalities

  • Place marketing organizations

  • Mayors & CDOs

  • Economic development & tourism

  • Agencies, real estate players & networks

Discover the basics, methods and pilot approaches in our free white paper: “The city as a brand experience – touchpoint management for strong city brands”

Althäuser am Marktplatz im historischen Zentrum von Osnabrück

An identity you can feel – anywhere in the city

Our success stories:
Strategies with a future

Gemeinsam erreichen wir Ihre Ziele